Required Documents - Singapay Documentation

Before going live with SingaPay, your business needs to pass a verification process. This page covers what to prepare so onboarding goes as smoothly as possible.

Why we verify your business

As a licensed payment service provider, SingaPay is required by Bank Indonesia to verify the identity and legitimacy of every merchant we onboard. This protects both your business and your customers, and ensures that SingaPay remains a trusted and compliant platform.

Documents required for all business types

Document	Description
NIB (Nomor Induk Berusaha)	Your company’s business registration number issued by the OSS system.
NPWP	Company tax identification number. Must match the registered business name.
KTP (Director)	National ID card of the company director or authorised signatory.
Company deed (Akta Pendirian)	The company’s deed of establishment and any amendments.
SK Kemenkumham	Ministry of Law and Human Rights ratification letter for the company deed.
Settlement bank account	A corporate bank account in the company’s name for receiving settlements. Personal accounts are not accepted.

Additional documents (may be requested)

Business licence specific to your industry (e.g. SIUP, OJK licence for fintech)
Proof of address for your registered business location
Website or application URL where payments will be integrated
Sample screenshots or description of the customer payment flow

You can access the sandbox environment and begin building your integration immediately after account creation — before document verification is complete. Documents are only required when activating your production account.

Verification timeline

Document review typically takes 1–3 working days from submission. Our compliance team may follow up for additional information, so submitting complete documents upfront helps speed up the process. Your dedicated account manager will guide you through every step.

Getting started

To begin the onboarding process, reach out to our team at cs@singapay.id. Once your merchant profile is created, your account manager will send you the full document submission form.